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enquiries@hensoncrisp.com Call Peterborough 01733 355120 Call London 0203 637 7140

Treating Customers Fairly – Our Commitment to You

The Financial Conduct Authority’s principle of Treating Customers Fairly lies at the heart of everything we do. As a result, we commit to the following:

  • We will only suggest products from the open market that meet your needs.
  • We will provide you with clear and transparent information, in jargon-free English. This will ensure you are fully informed through all stages of our journey together.
  • The advice we give you will be appropriate and take your personal circumstances into account.
  • We will hold regular meetings at no extra charge to review and discuss your investments.
  • We will never place unreasonable post-sale barriers which prevent you from changing products or providers, submitting a claim or making a complaint.

Our Wealth Management and Independent Financial Advice

For corporate clients, owner-managed businesses, trusts and charities, we facilitate workplace pensions, employee benefits, shareholder protection insurance and business continuity planning.

Private individuals benefit from our pension advice as well as our expertise in asset management, tax mitigation and inheritance planning. Additionally, we can help with investing inherited lump sums. We also have particular experience supporting clients in difficult times such as separation or divorce. We believe we add most value to clients with assets of over £250,000 (excluding their main home) or an annual income in excess of £75,000. However, this is not a hard and fast rule.

Our advice is always impartial and professional. We pride ourselves on building strong relationships with our clients. We have no ties to particular insurance companies. Therefore, we are treating customers fairly as all of our recommendations are specific for each client’s individual needs. We are bound only to our clients and to making sure that you get the best value for money. We work to ensure your pensions and investments are tax-efficient and geared towards long-term growth.

Navigating the waters of financial investments can be complex. Therefore, we aim to offer support and sound advice. While there has never been so much information at our fingertips thanks to the internet, the sheer volume of information can sometimes be overwhelming. This is where professional independent financial advice can ensure your financial goals and wellbeing are safeguarded.

How We Work

As Independent Financial Advisers we focus on providing holistic wealth management. While our principle business is advising on investments and pensions, we provide an all-in-one solution for our clients, covering all aspects of their lives. A client can be a business owner, spouse, parent and grandparent all in one. We take all these varying aspects into account in providing a unique, tailored proposal to guide our clients’ journeys.

Your goals and objectives come first. In our initial meeting, which is at our cost, we listen to you and outline in brief how we can assist. Moving on, we provide financial advice that is tax-efficient and jargon-free. You invest at a level and with a degree of risk with which you are comfortable, with full transparency of charges. As part of our service we meet at regular intervals to discuss your investments and implement changes based on new circumstances and financial goals.

For businesses, trusts and charities we administer pensions that are tailored to your requirements.  We ensure they are part of a package that helps attract, retain and motivate your best staff. We also help you structure your business shareholdings, ensuring the business can keep running smoothly in all circumstances, including if key members of the business become ill or pass away.

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