Henson Crisp taking care of your future, offering specilaist retirement advice in Peterborough and London

Mystery Shopper - Seeking advice on Annuities

mystery shopper annuities

This week the mystery shopper visits Peterborough. The shopper is seeking advice on annuities on behalf of an uncle who is aged 64 and in good health. The uncle has a pension pot worth between £65,000 and £70,000.

Top Marks on Annuities Advice

Henson Crisp's Rachelle Jordan has gone through the mystery shopper exercise by the FT and come out as the top adviser in Peterborough!

Read More on Mystery Shopper - Annuities Peterborough

Adviser (Independent):
Henson Crisp, Eco Innovation Centre, Peterscourt, City Road, Peterborough, PE1 1SA

Speed of response:

Time of call: 2.53pm. Call answered after two rings. 5/5

Telephone manner:

Professional yet easy to talk to. 5/5

Relevant qualifications:

Level four diploma. 5/5

Payment method:

No charge for the initial meeting. Later fees would depend on individual circumstances. 5/5

Guidance given:

The adviser asked a few questions to assess the shopper's uncle's circumstances, including the value of his pension pot, and whether he was planning to use the 25 per cent tax-free lump sum withdrawal.

Annuities provide income for life, the adviser said, adding that the value of the income is dependent on age, marital status and health.

She said that there were quite a few annuities available, including impaired annuities, which offer a high rate of income compared with the traditional product. 4/5


The adviser clearly knew her stuff. She said that she would require a face-to-face meeting with the uncle to give tailored advice. 5/5

Email/web presence:


www.hensoncrisp.com 5/55/5


The adviser offered detailed and helpful information on the topic. At no point during the conversation did the shopper feel he was being coerced into doing business.

Total Score : an impressive 34/35


An annuity is a financial product that enables you to convert your pension savings into a monthly or yearly retirement income for you to live on.

The amount you will get depends on things like how old you are: the younger you are when you retire, the less you get each year, whether you want your annuity to pay an income to your spouse or partner when you die.

It's worth thinking about talking to a financial adviser about the best type of annuity and which company will pay you the highest income.

More on Annuities »

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Henson Crisp Limited

Telephone: 01733 355120 / 02036 377140
Email: enquiries@hensoncrisp.com

Registered Office:
Ground Floor Bank House, The Lawns, 33 Thorpe Road, Peterborough, PE3 6AB.
Registered in England, No. 06266686

Offices in both Peterborough and London.
Financial Advice for individuals and companies.

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Henson Crisp provides Independent Financial Advice.

Henson Crisp Limited is authorised and regulated by the Financial Conduct Authority (register.fca.org.uk/). Financial Services Register No: 469175

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Their website is financial-ombudsman.org.uk